EYEWEAR CARE FAQS
WARRANTY INFO
SERVICE INFO
SERVICE REQUEST
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Spotters Service Support
FAQs
Like any piece of performance equipment, your eyewear requires regular cleaning and maintenance to ensure it stays in premium condition. Check out our frequently asked questions to learn more about how to best care for your eyewear.
What's the best way to clean my sunglasses?
Wash sunglasses regularly in warm soapy water to clean frames and lenses from perspiration, salt and grit build up.
Ensure your sunglasses are completely dry before putting them away.
Broken or lost temples...
Spotters understands that sometimes accidents happen.
If we have spare parts for your sunglasses, we can ship you out a new set of temples for only $10
We send them via AusPost, which usually takes between 5-10 days to
arrive.
Email us at info@spotters.com.au with your frame, shipping address and payment can be made via credit card or bank deposit.
Can I leave my sunglasses in my car?
Never leave your sunglasses on the dashboard of a car or boat. Temperatures above 60°c can be reached inside vehicles, which may seriously warp sunglass frames and/or damage the lenses.
Are dropped sunglasses covered under warranty?
Dropped sunglasses are not covered under a manufacturers warranty as this is considered accidental damage.
But don't worry - we know that accidents happen, so Spotters offer a simple and easy way to have your sunglasses replaced at a reduced cost.
Simply get in touch with us at: info@spotters.com.au
Stretched frames
Unfortunately frames can stretch for a few reasons.
1. Being worn on the top of your head or cap
2. Incorrect fitting frame
3. Exposure to extreme heat
If you would like to us to have a look at your frames, please send your glasses to:
Spotters Repairs
PO Box 887
Bayswater VIC 3153
Ensure you include your name and your best contact number or preferably email address,
as email is generally the easiest way to communicate.
We may be able to manipulate the frame back to original template size, depending on
how stretched it is. We do not charge for the actual frame correction, just the $15 shipping to get them sent back out to
you.
What should I do if I get makeup or sunscreen on my sunglasses?
Wash sunglasses in warm soapy water and ensure they are completely dry before putting them away.
Where should I store my sunglasses when I'm not wearing them?
Always store your glasses in their protective case.
Sunglass Care & Maintenance Instructions
Like any piece of performance equipment, your sunglasses require regular cleaning and maintenance to keep them in premium condition.
» Wash sunglasses regularly in warm soapy water to clean frames and lenses from perspiration, sweat, salt, make-up and grit build up
» Do not use any chemicals to clean your frame and/or lenses
» Only use your microfibre cleaning cloth to clean your sunglass lenses
» Make sure your sunglasses are completely dry before storing them in their protective case
» Never leave your sunglasses where they can be exposed to extreme temperatures – like the dash of your car or boat
» When not in use, store your sunglasses in their protective case
» Regularly check the tension of the screws in the arms of your sunglasses
Following these simple steps will ensure your sunglasses are an integral part of your outdoor experience for years to come.
Service Info
Are you having an issue with your eyewear that you need us to help with? If your eyewear has suffered an accident, don’t stress! All you need to do is get in touch!
Spare Parts
If you have an issue with temple coatings, decals or screws, spare parts are available! All you need to do is send us an email with the part you are requiring and the model needed.
If parts are available, we will send them to you as soon as possible.
Email info@spotters.com.au
How Long Does it Take?
Once we receive a repair, it will be assessed within 48 hours.
Repairs normally only take up to 5 business days.
Warranty Claims
Send your sunnies into us at:
Spotters Service Centre
PO Box 887
Bayswater VIC 3153
Include your name, a copy of your receipt and contact details so we can get in touch once we receive them.
Please note that warranty claims need to be assessed by Spotters, and will not be assessed using photos under any circumstances.
Package your eyewear (inside its protective case) in a sturdy box with padding.
All shipping costs are the responsibility of the eyewear owner.
How much does a new frame cost?
A frame replacement from our current range is $100 including GST & return postage.
The sunglasses will need to be sent into us to be fitted into a new frame and the shipping costs to us are your responsibility.
Discontinued Models
Below is a list of discontinued models that we no longer
have spare parts for:
Ace
Alpha
Artic (not Artic+)
Cortex
Coyote White
Cristo White
Diva
Pursuit
Reload
Sophia
Swift
Thunder (not Thunder+)
Transformer
If you have a discontinued model that we don't have spare parts for please get in touch with us as we can offer you a new pair of sunglasses from our current range at a reduced cost.
Simply get in touch with us at: info@spotters.com.au
Australian Standards Compliance
All Spotters Sunglasses comply with AS/NZS 1067.1:2016
Service Request
Is your eyewear in need of service? Would you like to know how to resolve any issues you’re having with your eyewear? Do you need a quote for repairs or replacement parts? Simply fill out the form below and one of our Service Centre Team will be in touch with you shortly.
If you’re ready to send your sunnies in, please address them to:
Spotters Service Centre
PO Box 887
Bayswater VIC 3153
Please include a copy of your proof of purchase (if possible), along with your name and best daytime contact number.
